Epic Wellness Home Care and Consulting LLC

Navigating through the process of finding a homecare provider can be difficult for those seeking care for themselves or a loved one. We’ve provided additional resources to assist you in your efforts.

FAQs- Read some of the most frequently asked questions from patients and families.

1. What services can Epic's caregivers provide in the home? 

Our caregivers can provide both in-home skilled medical and non-medical care. This includes, but is not limited to*:

Skilled medical care            Sitter services      

Household services             Private duty   

Therapy                                   Personal care

Companion care                  Intermittent care

Care for people with disabilities             Daily living

Respite care                        Pediatric care       

Behavioral health care

2. What makes Epic Wellness different from other home healthcare providers?

Epic Wellness Home Care and Consulting is committed to providing you with the best possible customer service in the industry. Our staff is available 24 hours a day, seven days a week. We offer free in-home consultations and home safety evaluations at the start of your program and routinely thereafter based on the client’s needs. Furthermore, our caregivers and healthcare professionals are regularly supervised and evaluated to ensure that Epic’s high service standards are met.

3. How do I know if my caregiver is qualified?

Epic Wellness adheres to the highest standards for hiring our staff. Our caregivers undergo thorough interviewing, testing, and screening prior to employment. This includes performance of multiple background checks, reference checks, license verifications when applicable, and a formal orientation. 

Additionally, caregivers are regularly supervised and evaluated by management to help ensure that you or your loved one is receiving the attention they deserve. We are highly skilled and sensitive to the physical and emotional needs of each patient.

4. How much do home healthcare services cost?

The cost of service varies on a case-by-case basis. We accept personal payment for

services.

5. Does Epic Wellness provide staffing and private duty assistance on the holidays, weekends, and after hours?

Yes, Epic Wellness provides 24 hours a day, 7 days a week services, including all holidays. 

6. How do I choose a homecare provider?

When faced with the challenge of finding a qualified individual who can provide care when it’s needed and at a fair price, it is important to know and understand your options. There are many caregiver choices available and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask questions and make an informed decision based on your specific needs.

7. How do I reach someone after hours?

Epic Wellness personnel are available to answer the phone 24 hours a day, seven days a week, including holidays and weekends. An RN is also on-call 24 hours a day, seven days a week!

8. How long is the wait time for services?

Epic's goal is for caregivers to be available to start on a case within 24 hours, and often within the same day.

9. What is the difference between “skilled” and “unskilled” medical care?

“Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

“Skilled” medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care; physical, occupational, speech, and respiratory therapies; as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community. 

10. Why should I hire Epic Wellness to care for my loved one rather than finding a caregiver on my own?

Hiring a caregiver can often become a confusing and frustrating process. With all of the choices that are available, it is important to be aware of some challenges that may arise should you choose to hire a caregiver on your own. With our team of experienced and compassionate healthcare professionals, we strive to ensure that your specific needs are met.  We encourage you to learn more about the steps are involved in hiring a caregiver on your own , and how choosing Epic Wellness will allow you to focus on feeling happy and healthy, while we take care of the rest.

11. Can I get someone to accompany me to appointments and doctor's visits?

Yes, we can a personal care assistant or companion during pre-scheduled medical appointments, and hospital transition either with discharge or awaiting admission.

12. How do I get started?

Submit an online referral request to Epic Wellness to get started. Our clinical managers will work with your primary Physician to develop a plan of care that meets your loved one’s needs. To start the homecare process, we will come to your home to address your concerns and answer any questions you may have.